Privacy & Cookie Policy

Transparency on how Moments Forever Customs handles your data, essential local browser storage, and optional PostHog analytics.

Last Updated: August 2026

1. Data Protection Commitment

Moments Forever Customs ("we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the UK Data Protection Act 2018, UK GDPR, and the Privacy and Electronic Communications Regulations (PECR).

This policy explains what information we collect when you browse our catalog, use our interactive product customizer canvas, and submit custom merchandise order requests.

2. Cookies & Local Browser Storage

Cookies and local browser storage are small text files or key-value entries stored in your web browser. Below is an itemized breakdown of all storage technologies used on this website:

Key / Cookie Name	Category	Purpose	Retention
moments_forever_cart	Essential LocalStorage	Stores your active Basket items and canvas mockup previews locally so your items remain saved across page refreshes.	Persistent (Local)
mfc_cookie_consent	Essential Cookie/Storage	Remembers your preference choice (accepted or declined) for our analytics consent banner.	1 Year
ph_phc_*_posthog	Optional Analytics	Used by PostHog to record anonymous pageviews, button click heatmaps, and customizer session playbacks.	1 Year

3. Information Collected During Order Requests

When you submit an order request via our checkout form, we collect the following contact information:

Full Name
Business / Personal Email Address
Phone Number (Optional)
Customization parameters, print placement notes, and uploaded artwork files

Data Storage & Use: Order requests are securely saved in our Cloudflare D1 SQL database and forwarded directly to our business email (iamkavya555@zohomail.eu) for studio pre-flight proofing and payment link generation. We never sell, rent, or trade your personal data to third parties.

4. Your Rights Under UK GDPR

Under UK data protection law, you hold rights including:

Right of AccessRequest copies of personal information we hold about your order requests.

Right to ErasureRequest deletion of your order records and stored contact information.

Right to RectificationAsk us to correct inaccurate order request details or contact information.

Withdraw Analytics ConsentChange your analytics consent choice anytime using our Cookie Preferences.

5. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, contact us at:

iamkavya555@zohomail.eu